Terms of Service

Terms and Conditions

These terms and conditions govern your use of the EmpathEcho website and services. By accessing or using our website and scheduling professional listening services, you agree to abide by these terms. Please read them carefully.

Service Description

EmpathEcho provides professional listening services. Our services are not a substitute for medical, psychological, or therapeutic advice, diagnosis, or treatment. Our listening sessions are intended for emotional support and personal growth.

Booking and Scheduling

Users must be at least 18 years of age to schedule sessions with EmpathEcho.

To book a session, you must provide accurate and up-to-date information.

Scheduling a session signifies your commitment to attend the selected time slot.

Cancellation Policy

If you cancel a scheduled session at least 24 hours in advance of the start time, you will receive a 100% refund. If you cancel less than 24 hours before the scheduled session, there won't be a refund. Please contact us to reschedule if you are unable to attend a scheduled session.

Requests for cancellations should be sent by email to support@empathecho.com.

Payment

All payments for EmpathEcho services are processed securely through trusted payment gateways.

You are responsible for ensuring that your payment information is accurate and up-to-date. EmpathEcho reserves the right to change pricing and payment methods. Any changes will be communicated on our website.

Privacy and Confidentiality

EmpathEcho values your privacy. Your session will not be recorded unless requested and personal data will be treated confidentially. Our professionals adhere to strict ethical guidelines and maintain the highest standards of confidentiality.

User Conduct

Users are expected to maintain a respectful and civil tone during sessions. Harassment, discrimination, or offensive behaviour will not be tolerated, and may result in session termination without a refund.

Intellectual Property

All content on the EmpathEcho website, including text, graphics, logos, and images, are owned by EmpathEcho. Users may not use, reproduce, or distribute our content without our explicit permission.

Termination

EmpathEcho reserves the right to suspend users from booking with us for violations of these terms or for any other reason at our discretion.

Limitation of Liability

EmpathEcho is not liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of our services. Users assume all responsibility for their well-being and emotional health.

Disclaimer

EmpathEcho is not a licensed therapy or medical service. Our professionals do not provide medical diagnoses or treatment. Users are encouraged to seek appropriate medical or professional help when necessary.

Changes to Terms and Conditions

EmpathEcho reserves the right to update or modify these terms and conditions at any time. Users will be notified of any changes through our website.

Contact Information

For questions, concerns, cancellations or support, you can contact us at support@empathecho.com.

Address: Motinagar, Hyderabad, Telangana 500018, India

By using EmpathEcho's services, you acknowledge that you have read, understood, and agree to these terms and conditions. If you do not agree with these terms, please do not use the services provided here.